Privacy Policy
Your privacy is important to us. This policy explains how Toywala collects, uses, and protects your personal information.
Last Updated: January 15, 2025
Toywala ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website toywala.co, use our services, or interact with us through phone, email, or WhatsApp.
By using our services or website, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.
Information We Collect
Personal Information
When you book our services or contact us, we collect personal information including your name, email address, phone number, delivery address, event date, and payment information. This information is necessary to process your booking and deliver our mascot rental, playzone, and game stall services.
Usage Information
We automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, and time spent on our site. This helps us improve our website experience and understand how customers use our services.
Communication Records
We maintain records of communications between you and Toywala, including emails, WhatsApp messages, phone calls, and customer support interactions to ensure quality service and resolve any issues.
How We Use Your Information
Service Delivery
We use your information to process bookings, schedule deliveries, send service confirmations, provide customer support, and ensure smooth execution of your events with our mascots, playzones, and game stalls.
Communication
We may contact you via phone, email, SMS, or WhatsApp to confirm bookings, send reminders, provide updates about your order, respond to inquiries, and share important service information.
Improvement & Marketing
We analyze usage data to improve our website, enhance service quality, develop new offerings, and send promotional communications about our services, special offers, and updates. You can opt out of marketing communications at any time.
Legal Compliance
We may use your information to comply with legal obligations, prevent fraud, protect our rights and property, and respond to legal requests from authorities.
Information Sharing & Disclosure
Service Providers
We share information with trusted third-party service providers who help us operate our business, including payment processors, delivery partners, CRM software providers, email service providers, and analytics tools. These partners are contractually obligated to protect your information.
Business Transfers
If Toywala is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change.
Legal Requirements
We may disclose your information if required by law, court order, legal process, or to protect the rights, property, or safety of Toywala, our customers, or others.
With Your Consent
We do not sell your personal information to third parties. We will only share your information with other parties when you have given us explicit consent to do so.
Data Security & Retention
Security Measures
We implement industry-standard security measures including SSL encryption, secure servers, access controls, and regular security audits to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of our business relationship plus 3 years for accounting and legal compliance purposes. After this period, we securely delete or anonymize your data.
Payment Security
All payment information is processed through secure, PCI-DSS compliant payment gateways. We do not store your complete credit card or bank account details on our servers.
Your Rights & Choices
Access & Correction
You have the right to access, review, and update your personal information at any time. Contact us to request a copy of your data or to correct any inaccuracies.
Deletion
You can request deletion of your personal information, subject to legal retention requirements. We will delete your data within 30 days unless we have a legal obligation to retain it.
Marketing Opt-Out
You can opt out of marketing communications by clicking the 'unsubscribe' link in our emails, replying STOP to SMS messages, or contacting us directly. You will continue to receive transactional messages related to your bookings.
Cookie Management
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.
Cookies & Tracking Technologies
Essential Cookies
We use essential cookies that are necessary for the website to function, including session cookies, security cookies, and preference cookies.
Analytics Cookies
We use analytics tools like Google Analytics to understand how visitors use our website, which pages are popular, and how we can improve user experience. These cookies collect anonymous data about your browsing behavior.
Marketing Cookies
We may use marketing and advertising cookies to show you relevant ads on third-party platforms and social media. You can opt out of personalized advertising through your browser settings or third-party opt-out tools.
Additional Information
Third-Party Links
Our website may contain links to third-party websites (social media platforms, payment gateways, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
While our services are designed for children's events, our website is directed at adults. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child, please contact us immediately.
Changes to Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.
International Users
Our services are primarily operated in India, and your information will be processed and stored in India. By using our services, you consent to the transfer of your information to India and acknowledge that Indian data protection laws may differ from those in your country.
Questions About Privacy?
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us using any of the methods below:
Toywala
Mumbai Metropolitan Region, India
Business Hours: Monday - Sunday, 10:00 AM - 10:00 PM