Terms of Service
Please read these terms carefully before using Toywala's services. These terms govern your use of our mascot rental, playzone, and game stall services.
Last Updated: January 15, 2025
These Terms of Service ("Terms") constitute a legal agreement between you (the "Customer") and Toywala ("we," "us," or "our") regarding your use of our services. By booking or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
These Terms apply to all customers who book mascot rentals, playzone equipment, game stalls, or any other services offered by Toywala across our service areas in Mumbai, Navi Mumbai, Thane, and surrounding regions.
Agreement to Terms
Acceptance of Terms
By accessing our website (toywala.co), booking our services, or engaging with Toywala in any capacity, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services.
Service Description
Toywala provides mascot character rentals, playzone equipment rentals, and game stall services for events including birthday parties, corporate events, weddings, school events, and other celebrations across Mumbai, Navi Mumbai, Thane, Kalyan-Dombivli, Palghar-Dahanu, and Panvel-Uran regions.
Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.
Booking & Reservations
Booking Process
All bookings must be made via phone (8866-000-222), WhatsApp, email ([email protected]), or through our website. A booking is confirmed only upon receipt of the booking confirmation from Toywala. Booking confirmations include event details, service type, date, time, location, duration, and total cost.
Advance Booking
We recommend booking at least 7-10 days in advance to ensure availability, especially during peak seasons (October-January, school holidays, and weekends). Rush bookings (less than 48 hours) are subject to availability and may incur additional charges.
Booking Modification
Changes to confirmed bookings (date, time, location, or services) must be requested at least 48 hours before the event. Modifications are subject to availability and may incur additional charges. We will do our best to accommodate your requests.
Service Area
Our services are available in Mumbai, Navi Mumbai, Thane, Kalyan-Dombivli, Palghar-Dahanu, and Panvel-Uran. Locations outside these areas may be considered on a case-by-case basis with additional transportation charges.
Pricing & Payment
Pricing
All prices are listed in Indian Rupees (INR) and are subject to change without notice. The final price will be confirmed at the time of booking and will include all applicable taxes and fees. Custom packages may be quoted separately based on specific requirements.
Payment Terms
A non-refundable advance payment of 50% of the total booking amount is required to confirm your reservation. The remaining balance must be paid before service delivery on the event day. We accept payments via UPI, bank transfer, and cash.
Additional Charges
Additional charges may apply for: locations beyond our standard service area, rush bookings (less than 48 hours notice), event extensions beyond the booked duration, damage to equipment or costumes, parking fees at event venues, and additional services requested on-site.
GST & Invoicing
All prices include applicable GST.
Service Delivery & Execution
Timing & Duration
Our team will arrive at the venue at the scheduled time. Standard service packages include 1-2 hour durations depending on the service type. Any extension beyond the booked duration will be charged at hourly rates and is subject to team availability.
Professional Conduct
Our trained performers and staff will maintain professional conduct throughout the event. All mascot performers are experienced professionals who understand child safety and entertainment protocols.
Venue Requirements
Customers must ensure the venue has adequate space for playzone setup or mascot performances, access to basic electrical outlets (if required), safe environment free from hazards, and reasonable access for loading/unloading equipment. Failure to provide suitable venue conditions may result in service cancellation without refund.
Photography & Videos
Customers are welcome to take photographs and videos during the event for personal use. Toywala may also capture photos/videos for marketing purposes unless explicitly requested otherwise. Content will not include identifiable information of children without parental consent.
Cancellation & Refund Policy
Customer Cancellation
Cancellations made 2 days or more before the event: Full refund. Cancellations made less than 2 days before the event: No refund. Refunds will be processed within 7-10 business days to the original payment method.
Toywala Cancellation
In rare circumstances where Toywala must cancel (equipment failure, staff emergency, force majeure), we will provide immediate notice and offer to reschedule or provide a full refund including the advance payment. We are not liable for consequential damages.
No-Show Policy
If the customer is unavailable at the scheduled event time and location, or if access to the venue is denied, this will be considered a no-show and no refund will be provided. Service fees will be charged in full.
Weather & Force Majeure
For outdoor events affected by severe weather conditions, we will work with you to reschedule. If rescheduling is not possible, a full refund will be provided. Events affected by force majeure circumstances (natural disasters, pandemics, government restrictions) will be handled on a case-by-case basis.
Liability & Responsibilities
Customer Responsibilities
Customers are responsible for: supervision of children during the event, ensuring a safe environment free from hazards, informing Toywala of any special needs or medical conditions, providing accurate venue information and access, respecting equipment and costumes, and ensuring guest behavior does not damage equipment or harm performers.
Equipment Damage
Customers are liable for any damage to mascot costumes, playzone equipment, or game stall items beyond normal wear and tear. Damage charges will be assessed based on repair or replacement costs. We reserve the right to charge the full replacement value for irreparable damage.
Safety & Insurance
All playzone equipment is safety-certified and regularly inspected. Mascot costumes are sanitized after each use. However, Toywala is not liable for injuries resulting from misuse of equipment, lack of proper supervision, or failure to follow safety instructions provided by our staff.
Limitation of Liability
Toywala's total liability under these terms is limited to the amount paid for the booking. We are not liable for indirect, incidental, or consequential damages including but not limited to lost profits, loss of data, or event cancellation costs.
Indemnification
You agree to indemnify and hold Toywala harmless from any claims, damages, or expenses arising from your use of our services, violation of these terms, or violation of any rights of third parties.
Additional Terms
Intellectual Property
All mascot character designs, website content, logos, and marketing materials are the property of Toywala or licensed to us. Mascot characters representing copyrighted properties are used under proper licensing agreements. You may not reproduce, distribute, or create derivative works without permission.
Privacy & Data Protection
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.
Dispute Resolution
Any disputes arising from these terms or our services will first be attempted to resolve through good-faith negotiation. If unresolved within 30 days, disputes will be subject to arbitration in Mumbai, India. The arbitration will be conducted in English under the Indian Arbitration and Conciliation Act, 1996.
Governing Law
These Terms of Service are governed by the laws of India. Any legal proceedings must be filed in the courts of Mumbai, Maharashtra, India. If any provision is found unenforceable, the remaining provisions will continue in effect.
Age Restriction
Our services may only be booked by individuals 18 years or older. By making a booking, you represent that you are at least 18 years old and have the legal capacity to enter into this agreement.
Communication Consent
By providing your contact information, you consent to receive booking confirmations, service updates, promotional offers, and marketing communications via phone, email, SMS, and WhatsApp. You may opt out of marketing communications at any time.
Important Notice
By using our services, you acknowledge that:
- •You have read and agree to these Terms of Service in their entirety
- •You are legally authorized to enter into this agreement
- •You will comply with all applicable laws and regulations
- •You understand the cancellation and refund policies
- •You accept responsibility for supervision and safety during events
Questions About Our Terms?
If you have questions or concerns regarding these Terms of Service, or need clarification about any aspect of our services, please don't hesitate to contact us:
Toywala
Mumbai Metropolitan Region, India
Business Hours: Monday - Sunday, 10:00 AM - 10:00 PM
By using Toywala's services, you acknowledge that you have read these Terms of Service, understand them, and agree to be bound by them.
Thank you for choosing Toywala to make your celebrations memorable!