Question 1

How far in advance should I book?

Accepted Answer

We recommend booking at least 7-10 days in advance to ensure availability, especially during peak seasons (festive periods, wedding seasons, and summer holidays). However, we can accommodate last-minute bookings subject to availability.

Question 2

How do I make a booking?

Accepted Answer

You can book by contacting us via WhatsApp at 8866-000-222 or email at hello@toywala.co. Share your event details, and we'll send you a customized quote for approval.

Question 3

Do you require advance payment?

Accepted Answer

Yes, we require 50% advance payment to confirm your booking. The remaining 50% can be paid on the day of the event or before delivery.

Question 4

What payment methods do you accept?

Accepted Answer

We accept UPI, GPay, Paytm, PhonePe, NEFT, and bank transfers for your convenience.

Question 5

Do you provide delivery and setup services?

Accepted Answer

Yes, we provide complete delivery, setup, and takedown services within our serviceable areas. Our team will handle everything so you can focus on enjoying your event.

Question 6

What time will you deliver and set up?

Accepted Answer

Our team typically arrives 1-2 hours before your event start time to ensure everything is properly set up. We'll confirm the exact timing with you during booking.

Question 7

Are your staff background-verified?

Accepted Answer

Yes, all our staff members are background-verified and trained to work professionally with children and ensure event safety.

Question 8

What happens if my outdoor event gets rained out?

Accepted Answer

If extreme weather conditions prevent us from setting up, we offer full rescheduling or refund. Please refer to our cancellation policy for complete details.

Question 9

How long will the mascot performer stay?

Accepted Answer

Standard mascot bookings are for 1-2 hours. Extended hours can be arranged at additional cost. Performers take short breaks as needed for safety and comfort.

Question 10

Do you provide staff to manage the mascot?

Accepted Answer

Yes, we provide a trained handler to assist the mascot performer throughout the event.

Question 11

How much space is needed for the mascot?

Accepted Answer

Mascots need a changing area of about 4x4 feet and space to move around and interact with guests. Indoor or outdoor venues both work well.

Question 12

Can the mascot interact with children?

Accepted Answer

Absolutely! Our mascots are trained to interact safely and enthusiastically with children. They can pose for photos, dance, give high-fives, and participate in games.

Question 13

Are the mascot costumes clean and hygienic?

Accepted Answer

Yes, all mascot costumes are thoroughly cleaned and sanitized before and after every event to ensure hygiene and safety.

Question 14

Can we request a specific character?

Accepted Answer

Yes! We have a wide range of popular characters available. Contact us with your preferred character, and we'll confirm availability.

Question 15

Can you provide custom mascots for corporate events?

Accepted Answer

Yes, we can arrange custom branded mascots for brand promotions and corporate events. This typically requires advance notice of 10-15 days.

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